RETURNS: If you feel the item received is not in any way as described or not as you expected, please contact us before opening it. NOT DESCRIBED We guarantee 100% hassle-free returns with 100% refund of purchase price. We will provide you with details on how and where to return the item. We gladly accept returns and cancellations. If you are not satisfied with the product received, please contact us within 14 days of delivery. We accept returns within 30 days of delivery. Please note that in order to make a return, items must be in the original condition of purchase, including all product documentation, and returned to us within 30 days. However, custom orders, custom orders and jewelry items.